Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
How can I place an order on POLVADI?
To place an order, follow these simple steps:
A - Browse the products you are interested in.
B - Click on the item to view more details and select the desired options (e.g., size, color).
C - Add the item to your shopping cart.
D - Proceed to checkout and provide the required shipping and payment information.
E - Review your order and confirm the purchase.
How long will delivery take?
The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:- On average, orders usually ship after 1-3 business days from the day order is placed.
- US orders may arrive approximately 7-14 business days after being shipped.
Can I return or exchange a product if I am not satisfied?
Yes, we want you to be happy with your purchase. If you are not satisfied with the product, please refer to our Returns & Exchanges policy for detailed instructions on how to initiate a return or exchange.
Is my personal information safe with POLVADI?
Yes, we value your privacy and take appropriate measures to protect your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.
Do you offer customer support?
Absolutely! Our customer support team is here to assist you with any questions or concerns. You can reach out to us through [email/phone], and we'll be happy to help.
Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package
Payment Information
What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other regional payment options. Please check the checkout page for the full list of available payment methods.
How secure is shopping on POLVADI?
We take security seriously. Our e-commerce store uses SSL (Secure Socket Layer) encryption to protect sensitive data during the checkout process. Additionally, we comply with industry standards to safeguard your personal and payment information.
Can I cancel my order after it's placed?
If your order has not been processed or shipped, you may be able to cancel it. Please contact our customer support team as soon as possible to check the status of your order and request cancellation.
When will my card be charged?
Just after your order has been successfully placed.
My tracking number isn't working?
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
